Software Problems:
(Cases where the drive is functioning and working normally
but data is missing e.g. deleted files, accidentally formatted
and other operator-related problems)
Recovery
fee starting from $289 for flash drives and memory cards,
and from $439 per hard drive.
- No fix, no fee policy. If we cannot recover your data, you pay no
recovery fee!
- Average time needed to complete Software
Recovery is 7-10
Business Days.*
Are you in a rush?
- If you want our immediate attention for software recoveries, a
$250 RUSH fee (per drive) is required to begin work immediately. This ensures the fastest possible time to get your
data back during regular business hours. Ask our friendly staff for this when you bring your drive(s) to us.
- Average time needed to complete RUSH
Software Recovery is 3-5 Business Days.*
- We also offer Emergency Services where a senior engineer works on your
data drive immediately and works 24 hours a day until it's completed. For more information see:
Emergency Services
Note: If your drive has a software related problem, do not use
it! - do not attempt to run any tools to fix/repair or modify it. There may be a surcharge if your drive has been
opened or physically tampered with by unqualified individuals.
Hardware Problems:
(Cases where the drive is not detected, is damaged or faulty)
Standard Hardware recovery:
Recovery fee from $589 per drive.
- For hard drives with circuit board, firmware problems
and any other problems requiring lab
work without opening the
drive in our clean area.
Complex Hardware recovery:
Recovery fee subject to quote.
- For hard disks with internal problems requiring opening them in our clean
area.
Call for RAID Pricing Call for RAID Pricing
- No fix, no fee policy. If we cannot recover your data, you pay no
recovery fee!
- Average time needed to complete Hardware Recoveries is 7-14 Business Days.*
- Our Average Recovery Success Rate with hardware problems is over 85%.
Are you in a rush?
- If you want our immediate attention for hardware recoveries, a
$500 RUSH fee (per drive) is required to begin work immediately;
this ensures the fastest possible time to get your
data back during regular business hours. Ask our friendly staff for this when you bring your drive(s) to us.
- Average time needed to complete RUSH
Standard Hardware Recovery is: 3-7 Business Days.*
- We also offer Emergency Services where a senior engineer works on your
drive immediately and works
24 hours a day until it's completed. For more information see:
Emergency Services
Note: If you or another data recovery company/repairer has opened the
hard drive by removing
the screws from the top cover of the drive and has opened the drive for any reason - the chances of success are normally much
lower. For us to work on drives that have been opened, we
administer a surcharge of $300
which is non-refundable. This covers the time needed for our
hardware engineers to clean and prepare your drive properly,
thereby improving the chances of recovery. For the best chance of getting your data
back, do not use the hard drive! - turn it off and bring it to us ASAP.
* Based on one (1) hard drive less than 500GB in
capacity.
So, how do you know if you have a hardware or software problem?
Bring your drive to us - we will test it
and let you know which problem your drive has AND confirm the price for
you before we go ahead with any work.
We always seek your approval on any quote
before beginning work.
How is Recovered Data Returned to You?
- We copy all recovered data up to 4GB
onto 1 DVD. ALL recoveries over 4GB but under 500GB are
supplied on a 500GB Seagate 7200rpm G-Force USB3 external
portable hard drive, unless otherwise arranged. This drive
can be rented for one (1) week for $29.00 or purchased for
$179.00. Recoveries over 500GB will be supplied on a
suitable destination drive at cost.
If you choose to supply your own destination drive for the
recovered data, it must not contain any data, in other
words, it must be totally blank or there will be a fee of
$30.00 to prepare it to accommodate our process. We must
have this drive in our lab before the in-depth lab evaluation is
completed.
- If you have an urgent file you need right away, we can arrange to have it delivered to you electronically.
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